AI Knowledge Base

Your team keeps asking the same questions.
Your AI should be the one answering.

We train an AI assistant on your SOPs, policies, and product documents — so your team and your customers can ask a question and get the right answer, instantly, without digging through folders or waiting on you.

Book a free strategy call

No pitch or obligation.

100 pages
of documents ingested
2–3 weeks
build and launch timeline
2 ways
internal tool or customer widget
Who this is for

You wrote the SOP. Nobody reads the SOP.

  • 👋 New hires ask you the same five questions every week because the answers live in your head, not anywhere they can find
  • 📂 Your return policy, sizing chart, or warranty terms exist somewhere — but support still pings you to confirm before replying to a customer
  • 🔁 Customers abandon carts or open tickets over questions that are already answered, just buried in a PDF nobody opens
  • 🧑‍💻 If your one person who "knows everything" is out sick or leaves, parts of the business quietly stall
How it works

One assistant. Two ways to use it.

Internal
Your staff ask plain-English questions — and get instant, accurate answers pulled straight from your actual documents.
Customer-Facing
Embed the same assistant on your site or help center so customers can self-serve answers before opening tickets.
What's included

Built on the documents you already have.

📥 Document ingestion
You send SOPs, policies, FAQs, product specs, or training docs — up to 100 pages. We organise and prepare them so the AI can use them accurately.
🧠 Assistant build
We build and train the assistant on your content, matched to your tone of voice, with a fallback to say "I don't know" rather than guess.
🧪 Testing & accuracy review
We run real questions through it, check answers against your documents, and fix gaps before launch.
🔌 Integration & handoff
Deployed as an internal tool, a customer widget, or both — with a short walkthrough so your team can maintain it.
The process

From documents to working assistant.

  1. Send us your documents

    SOPs, policies, FAQs, product info, training material — whatever your team or customers ask about most.

  2. We build and test

    The assistant is trained, checked for accuracy against your real documents, and tuned to your tone.

  3. You review real answers

    Before launch, you see exactly how it responds to real questions — no surprises on day one.

  4. We launch and hand it off

    Live as an internal tool, a customer widget, or both, with a short walkthrough so your team can keep it updated.

Is this right for you

Good fit. Honest exceptions.

This is a good fit if —
  • ✓ You have written policies, SOPs, or product docs — even messy ones
  • ✓ Your team or customers ask the same questions repeatedly
  • ✓ You want factual lookup answered instantly, not judgement calls automated
  • ✓ You're comfortable reviewing documents once and keeping them updated
This isn't the right fit if —
  • ✕ You don't have any documented policies or processes yet
  • ✕ You need it to handle complaints, refunds disputes, or emotionally sensitive conversations
  • ✕ Your documents change daily and won't be kept current
Common questions

Straight answers to what you're probably wondering.

"What if our documents are outdated or disorganised?"
We'll flag anything that looks outdated or contradictory before building on it. A quick cleanup pass is sometimes part of the process — we'll tell you upfront if that's needed.
"Will it just make things up if it doesn't know the answer?"
No. It's built to say it doesn't know and hand off to a human, rather than guess.
"What happens when our policies change?"
You can send updated documents anytime. Many clients pair this with our Monthly AI Steward, so updates and accuracy checks happen automatically each month.
"Can it handle customer complaints or refund requests?"
It's built for factual lookup — policies, specs, instructions — not judgement calls or emotionally sensitive situations. Those should still go to a person, and the assistant can be set up to recognise that and hand off accordingly.
"Do we need a developer on our end?"
No. You send documents and answer a few questions about how your team works. We handle the build, testing, and integration.

Stop being the answer key.

Let's talk through what's eating your team's time — and whether a knowledge base assistant is the right fix.

Book a free strategy call

No pitch or obligation.